Shipping and Return Policy
Shipping Policy
- We ship all orders standard USPS Priority Mail. Please contact us for any expedited services.
- We guarantee same day shipping for orders placed before 12pm Eastern Standard Time. Any orders placed after will ship the next business day.
Shipping Rates:
Purchase Price $0-50
|
$7.50 Shipping Charge
|
Purchase Price $51-99
|
$8.50 Shipping Charge
|
Purchase Price $100+
|
*Free Shipping |
- USPS Priority Mail will usually be received in 2 to 3 business days from mailing.
- *Smoky's Tobacco and Cigars reserves the right to alter shipping charges when appropriate; we will contact the customer if rates vary per our stated charges. We do not ship internationally.
Return Policy
- We do our best to provide you with the highest quality cigars, pipes, tobacco and accessories, in perfect condition, as quickly as possible. We will ensure 100% satisfaction to every customer. Returns are easy; if you are not satisfied with your purchase please contact us within 14 days for prompt exchange, credit, or refund. Products should be in new and unused condition. If a defect is found after use, please contact us. We will do our best to rectify the issue. We truly want our customers completely satisfied.
- Contact us at 865-693-8371, Mon-Wed 10am-10pm, Thur-Sat 10am-12am and Sunday 12pm-10pm. Eastern Standard Time. You can also contact us anytime at store@smokystobacco.com